Does Shane Co. Replace Lost Diamonds?

Jeweler inspecting loose diamonds.

You may have already heard about our amazing Free Lifetime Warranty – you know, the one that even includes your center stone. Because we aim to provide the best customer service possible, we offer a lifetime warranty that protects your jewelry even in catastrophic events like the loss of a diamond.

What comes with your warranty:

  • Free maintenance and jewelry repair
  • Free resizing
  • Free cleaning and polishing
  • Free inspections
  • Free lost stone replacement

That means yes, we will replace your center stone, or any of the smaller diamonds on your piece free of charge in the event that one comes loose and unfortunately disappears.

How do I make sure my warranty is active?

In order to receive the benefits of our lifetime warranty, we ask that you visit us for cleanings and inspections every 6 months or less. This not only ensures that your jewelry is protected and ready for everyday wear, it also allows us to keep track of any potential damage so we can take care of it before it becomes a bigger issue. For example, if we discover that some of the prongs on your engagement ring are loose, then we’ll be able to tighten them before your precious stone is lost.

Plus, regular cleanings are the best way to keep your jewelry looking as beautiful as the day you bought it. And who doesn’t love more sparkle?

By the way – if you happen to live in an area where you cannot physically go to a Shane Co. store, you can mail your jewelry in to us for inspections and cleanings. We want to make it as easy as possible for you to enjoy a lifetime of wear.

Jeweler putting a diamond in an engagement ring setting.

What if I inherited my Shane Co. jewelry?

As a fourth generation business, we know the importance of passing on traditions, as well as the meaning that a piece of a jewelry can hold. When you receive an heirloom that’s been passed along within your family, your jewelry will continue to be covered under our warranty.

Is anything excluded from the Shane Co. warranty?

Unfortunately, we are not able to fully cover your jewelry in the event it is stolen. However, if we are provided with a police report of the piece we will offer a discount for you to purchase replacement jewelry.

We are also unable to protect jewelry that is not capable of being reworked to look like new, such as leather, rubber, stainless steel, carbon fiber, and tungsten. We recommend that any valuable piece be ensured against theft and total loss. If your insurance company requires an appraisal on their own form, feel free to bring it in and we’ll fill it out for you, free of charge.

To learn more about the high standards we hold our jewelry production to, you can read more on The Loupe or visit our website.

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